Text To Donate

Full Terms and Conditions for HeartKids Text to Donate Campaign


        1. If for any reason you need assistance regarding this premium service, our helpline is free to call at 1300 783 035. The helpline is available for answering questions and providing information on premium SMS services.
        3. HeartKids Premium SMS (PSMS) Text Giving is open to users who are connected to the Telstra and Vodafone mobile digital networks and participating service provider customers with SMS compatible mobile digital phone in Australian and a service enabled for Premium SMS.  Currently not available on Optus.
        5.  Donations are made via Premium SMS, and may not be available from all services.
        7.  To participate in HeartKids Text Giving, text the promoted keyword from your mobile handset to 19 77 8888 prior to 31st December 2019.
        9.  Persons under 18 years of age must have bill payer’s, parent or guardian permission to donate.
        11.  Your carrier will charge you for any PSMS text message you send to the Service.  The charge your carrier will charge you for a PSMS text message you send to participate in the Service is $5.00.  This is a once off charge per SMS. This is not an ongoing charge.
        13.  HeartKids may keep you updated by phone and will always give you the change to opt-out of communications. However, if you would rather not receive such information, please email us on office@heartkids.org.au
        15.  You must ensure that all care is taken when sending messages to the PSMS services. It is your responsibility to ensure that you SMS the correct number and provide the correct information to donate.  HeartKids and the PSMS service provider will not be liable for costs incurred, responses received or any other consequences of user error.
        17.  If for any reason the Service is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of HeartKids which corrupt or affect the administration security, fairness, integrity or proper conduct of the Service, the HeartKids may suspend or end the service.
        19.  All PSMS entries are deemed to be received at the time of receipt into the Service database NOT time of transmission by the donor.
        21.  HeartKids is not responsible for any error, omission, interruption, deletion, defect in operation or transmission, communications line failure, theft, destruction or unauthorised access to, or alteration of responses occurring in relation to the conduct of the Service.  Additionally, HeartKids accepts no responsibility for any PSMS text message not received by HeartKIds or delays in the delivery of the PSMS text message due to technical disruptions or for any other reasons including, without limitation, any failure or delay by a carriage service provider in delivery of any PSMS text message sent by you in relation to the Service.
        23.  You must not send any defamatory, obscene, offensive or otherwise illegal text message to the HeartKids PSMS Text Giving Service. 
        25.  The charges for all PSMS Service will appear on your next mobile telephone bill, or deducted from your pre-paid balance.  All queries relating to mobile telephone bills should be directed to your mobile phone carrier.
        27.  By donating via Text Giving, you consent to the Charity collecting your personal information for the purpose of conducting this Campaign and promoting the Charity.  This information may be disclosed to a third party as a result of donating, including Ansible Pty Ltd and the Telco Together Foundation for the purpose of conducting the PSMS Text Giving Service and measuring its success.
        2.  For further enquiries, complaints or to unsubscribe from marketing, please contact HeartKids Customer Service on office@heartkids.org.au.