Section Menu

Support Services


Whether your loss happened recently or many years ago, the HeartKids Support Team is here to support you.

HeartKids has many years’ experience in supporting people through grief, the emotions and challenges that come with it. If you just want to know there’s someone you can call on from time to time, who will listen without judgment or getting overwhelmed, HeartKids is here for you.

Referrals and mental health support

HeartKids Support Teams work in partnership with hospital Social Work staff and health professionals to assist you and your family by referring you to grief and loss services and programs. For example we can provide information regarding psychological service through your General Practitioner (GP) to access a Mental Health Plan.

A member of our Support Team can meet with you face-to-face at our offices in Adelaide, Brisbane, Melbourne, Perth, Canberra or Sydney.

You can call us on the HeartKids Helpline 1800 432 785 Monday to Friday, 9am – 5pm AEST. If you prefer and are comfortable, a member of our staff can Skype or Face Time you. If you'd rather connect with us by email, contact and we’ll get back to you in less than two working days.

Specialist Grief Support

Sands provides support, information and education to anyone affected by the death of a baby before, during or shortly after birth.


Support groups

HeartKids has regular state based meeting and get-together opportunities for bereaved parents facilitated by HeartKids Support teams, with topics decided by those taking part. These groups are an opportunity to connect with others, share experiences and talk about ways to cope.

Heart Angel volunteers (Peers as Mentors)

Heart Angel Peers as Mentors are trained parents and volunteers who have shared grief and loss experiences. Please speak to your local Support Team to be put in touch with a Peer Mentor for additional support.

HeartKids will be working with bereaved families in the coming year to understand how we can best support you and your family over time.

For further information or to speak with your local Support Team Member, please contact:

1800 432 785