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Tips on how to get our emails so you don't miss out on news and information

Since we moved over to a new email platform we have noticed that many of you are not receiving our emails. The IT gurus have told us that our emails could be "blacklisted"and ending up in your spam folders. 

Firstly if you could check your spam/junk mail folders to see if any of our emails are there, then simply move us to your inbox and let your provider know by clicking on this is not junk mail link.

The other thing to do is put office@heartkids.org.au on your safe lists. Below are a number of ways that this can be done depending on your provider.


Add us to your Gmail Contacts List:

Select “Contacts” under Google Apps on the top right corner of any Gmail page.

Then Click “Create Contact”.

Copy and paste office@heartkids.org.au into the primary email address dialog box.

Click “Save”.


Set up a filter to our email address in your inbox:

Open your mailbox and click on “Mail Options” (upper right-hand corner).

Select “Filters” under the Management column. Click on the “Add” button.

In the “From header:” row, pick “contains” in the drop-down, and enter the email office@heartkids.org.au in the box.

At the bottom of the page Click the “Choose Folder” and select “Inbox”.

Click the “Add Filter” button.


Add our email address to your Safe Senders list:

Go to Settings, click “View All Outlook Settings”.

Select Mail, click “Junk Mail”.

Go to Safe Senders and Domains section, click “+ Add”.

Copy and paste office@heartkids.org.au or add heartkids.org.au . Click Save.

Outlook also considers email IDs added to contacts to be safe. You can add office@heartkids.org.au to your contact list in Outlook. This can be done by opening the email you received from us, right-clicking the From address, and selecting “Add To Contacts”. You can also access your Address Book via the tools drop-down menu.


Add our email address to your Hotmail Safe List:

Open your mailbox and click “Options” (upper right-hand corner).

Click the “Junk E-Mail Protection” link.

Select the “Safe List” link.

Copy and paste office@heartkids.org.au into the dialog box titled “Type an address or domain”.

Click the “Add” button next to the dialog box.

If the mailing is in your “Junk E-Mail Folder”, open the email and click the “Not Junk” button.

Please check that office@heartkids.org.au is not in your Blocked Senders list. You can access the Blocked Senders list by moving to Options, Junk E-Mail Protection and then Blocked Senders List. If you see an email address that shouldn’t be a part of this list, select it and click the Remove button.


The most common ways to whitelist an email address is by adding it to the address book, white list or safe list in the email application. However, there is no standard method and it might differ from application to application.

If you do not find such an option, you will need to contact the support team of your email application and they’ll surely be able to help you with this.

We hope these hints will help you whitelist our email address in your email application, so you can see our messages in your inbox directly!

13 September 2021
Category: General News