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Kids Helpline

Conditions of Use

Phone, email and webchat available for people between ages of 5 and 25

Availability

Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.

About

Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.

Qualified counsellors at Kids Helpline are available via WebChat, phone or email anytime and for any reason.

Since 1991, Australia’s kids and young people have been turning to our professional, specialised counsellors, no matter who they are, where they live or what they want to talk about.

Over this time, we have responded to over 9 million contacts. For some young people, connecting with Kids Helpline has been a life-saving experience, while for others it’s about practical help and emotional support at the critical moment they need someone to listen.

HeartKids is not affiliated with this support group or organisation. It is the responsibility of the individual and/or their carer(s) to determine whether this or any other organisation on this website may provide some benefit to them.

Last Reviewed: 25 August 2026

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