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PalAssist

Conditions of Use

PalAssist is a free service for anyone who has a life-limiting illness or condition, and/or their families and carers (subject to any costs that may be imposed by a client’s telephone service provider for 1800 number calls)

Our charter is to provide accurate information and compassionate support to those dealing with a life-limiting illness.

Availability

PalAssist is available from 7am-7pm, 7 days a week.

PalAssist can be contacted via Helpline: 1800 772 273

Online chat, and email are also available. Details at PalAssist website

About

PalAssist is operated by a team of nursing and allied health professionals. We understand that every person’s journey is different, and offer individualised support and advice to our clients.

The service is funded by Queensland Health and provided by the Cancer Council Queensland. We are here to provide trusted advice, or simply to listen.

HeartKids is not affiliated with this support group or organisation. It is the responsibility of the individual and/or their carer(s) to determine whether this or any other organisation on this website may provide some benefit to them.

Last Reviewed: 25 August 2026

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